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American Customer Satisfaction Index Reporting

ACSI reports scores on a 0-100 scale at the national level and produces indexes for 10 economic sectors, 43 industries (including e-commerce and e-business) and more than 200 companies and federal or local government agencies. In addition to the company-level satisfaction scores, ACSI produces scores for the causes and consequences of customer satisfaction and their relationships. The measured companies, industries, and sectors are broadly representative of the U.S. economy serving American households.

Edgecombe-Martin County EMC has participated in the ACSI survey for several years now, and based upon the results we continually perform atop the rankings for utility companies. Please take a few minutes and review the reports below to see how satisfied our members are with the level of service we provide.

ACSI Survey Results

2012

4th Quarter ACSI Results

2011

4th Quarter ACSI Results
2nd Quarter ACSI Results

2010
4th Quarter ACSI Results
2nd Quarter ACSI Results