Report An Outage
When an outage does occur, we focus on restoring service interruptions as quickly and efficiently as possible.
How to Handle a Power Outage
Power outages are frustrating, especially if you’re unsure what caused it in the first place. Even if you’re left without power, you don’t have to feel powerless!
Before reporting an electricity outage, take steps to determine if it is our responsibility:
- Do your neighbors have power?
- Are the streetlights lit?
- Are your breakers tripped or fuses blown?
- Do you have no lights in only one room?
If you answered yes to any of the above, the problem may be with your equipment. Do not report an outage online. If we respond and find that the problem is with your electrical equipment, you will be billed for our service call. Please call us at 1-800-690-0657 to discuss your electricity outage.
Power Outage & Safety Tips
Keeping your power on is our highest priority.
Follow these steps to help you identify and solve the problem.
Check Your Facility
In many cases, you might not have an outage. Instead, your home or building might have a blown or tripped fuse. In this case, check your breaker box. You might also check your metered pole for any abnormalities you might see.
Check Your Neighborhood
A great indicator of an outage is if your neighbors are experiencing the same loss of power. If they are, you likely have an outage. If they still have power, then you can assume that you’re having a different issue with your individual power supply.
Check the Outage Map
We offer an outage map that updates as we become aware of outages. If there’s an outage in your area, please check the map to find out if you’re within the affected area.
If an area is undergoing maintenance, we may need to turn off power for the safety of our electrical crews.
We do our best to schedule these planned outages during times that are the least inconvenient to our members, while still staying within reasonable work hours. We’ll notify the affected members whenever possible about these outages.