Here’s a guide to the various resources and options available to you, ensuring that your energy needs are met without unnecessary strain on your budget.
Payment Extension:
We all need a little extra breathing room sometimes. That’s why we’re offering to extend your due date by up to 10 days, two times in a 12 month period. Request this assistance through our SmartHub app, call us at 252-823-2171, or shoot us an email at memberservices@ememc.com. Just a heads up, though: it’s not a permanent shift; your due date will bounce back to its original spot on your next bill.
Bill Assistance:
There are programs like LIEAP and CIP funds provided by social services for those who qualify. Check in with your local office to see if you’re eligible. Other community-based assistance programs, including those run by churches and organizations, are also available. Give us a ring, and we’ll hook you up with all the details.
Ways to Pay Your Bill:
We’ve made paying your bill a breeze with these options:
Budget Billing: Smooth out the peaks and valleys by paying the same amount every month. Your budget billing amount is tailored to your past 12 months of energy use, providing predictability throughout the year. Curious if your account qualifies? Give us a shout.
Prepay: Take control of when and how much you pay by prepaying on your schedule, as long as your account stays in credit. No deposit required, and no late fees!
Automatic Bank Draft: Set it and forget it. Let your bill be paid automatically through bank, debit, or credit card draft. Sign up via our SmartHub app for an effortlessly smooth payment experience.
Remember, we’re here for you. Unexpected hiccups happen, and we’re committed to making sure your energy needs are met without added stress. Feel free to reach out if you have any questions or need assistance.